Returns & Exchanges

If for any reason, you are unhappy with your purchase, it can be returned for an exchange or refund within 7 days.
The item being returned must be in original condition, unused, bottle tops and labels intact and in original packaging.

Faulty Items
Our items are all of the highest quality. We thoroughly check and carefully package your order, before sending it on its way.

If however, you receive a faulty or damaged item, please contact us immediately to discuss appropriate action. We can offer an exchange, or refund. Please report faulty or damaged items as soon as possible so we can rectify quickly.

NOTE: Photos can be helpful.

How to make a return or exchange
Contact us via email or phone to discuss your exchange or refund.

Please note:
Exchange or refund items are posted at customer’s own cost.

Phone: 1300 554 209

Return to:
Leather Finishing Products (Australia) Pty Ltd
PO Box 144
Upper Coomera,
Queensland 4209

Return the item to be exchanged to the above address. Be sure to include a note with your name, order details and what you are exchanging for.  The return shipping of your new item will be at our expense.

Once you have contacted us to discuss your return, please send the item back to us at the above address (unless otherwise arranged). Your refund will be processed once we have received your returned item in its original condition.

If you have any questions at all regarding an exchange or refund, please contact us.